Mosart Khanim has joined Preston retail services business Suresite from fuel card company Radius Payment Solutions, where she was UK head of customer service.
In her new role as payment card services manager, Mosart will be responsible for improving Suresite's customer service delivery during a period of anticipated rapid growth and expansion into new markets.
Mosart worked in banking for over 25 years, rising to divisional manager, business banking, for Santander. She has also worked as a branch manager, personal banking manager, and financial/mortgage advisor with high street banks Halifax, Abbey, and TSB.
Mosart said: "My background is in sales and customer service. I truly believe that if you get the service right, the sales will follow.
"My priorities include first class customer service training for everyone at Suresite - not just the customer services team.
"I want to build a culture where all stakeholders - internal and external customers and suppliers - receive the very best service from everyone they deal with. This requires a systematic approach. It's one thing to say you believe in service, but another thing to make sure that you deliver it every time and that what you deliver meets people's needs."
Keith Bevan, chief business development officer, Suresite, said: "Mosart is a fantastic addition to our card services team and we are delighted to have her on board."
Suresite offers a number of services for retailers, including payment card services, H&S and training.
"Mosart is a fantastic addition to our card services team and we are delighted to have her on board"
Keith Bevan, chief business dev office, Suresite
DISCLAIMER: The statements, opinions, views and advice expressed in this article are those of the author/organisation and not of ENTIRELY. This article should represent information correct at the time of publication however whilst every care has been taken to present up-to-date and accurate information, we cannot guarantee that inaccuracies will not occur. ENTIRELY will not be held responsible for any claim, loss, damage or inconvenience caused as a result of any information within this article or any information accessed through this site. The content of any organisations websites which you link to from ENTIRELY are entirely out of the control of ENTIRELY, and you proceed at your own risk. These links are provided purely for your convenience and do not imply any endorsement of or association with any products, services, content, information or materials offered by or accessible to you at the organisations site.