×

NORTHWEST RETAIL NEWS

Friday June 22 2018

Manchester retains place in the premier league of top performing city centres


Manchester city centre stores are delivering an exceptional level of customer service according to a mystery shopping survey commissioned and revealed today by Manchester's BID



Manchester retains place in the premier league of top performing city centres

City centre stores and restaurants achieved an average score of 85%, making it one of the top UK locations assessed by national market research company, Storecheckers, which conducted the independent survey in May this year.

330 city centre businesses across thirteen categories including Jewellery, Health and Beauty, Technology, Food and Drink and Fashion took part with 30 city centre businesses scoring a perfect 100%. The survey also revealed a surge in pride in the city by stores and businesses with local knowledge and love for the city up by 14% from 69% in 2017 to 83% in 2018. Sales skills across the city have improved yet again with scores rising to 98% compared to 91% in 2017 with staff across the city also receiving full marks for product knowledge, scoring an impressive 100% across the board.

The mystery shopping exercise, now in its the third year, is commissioned annually by Manchester BID which commenced its second five-year term in April following a successful renewal ballot which saw 77% of voters back the continuation of the BID. The ‘Yes’ vote secured an additional £6 million of investment into the city’s retail district over the next five years, helping Manchester retain and reinforce its standing as the UK’s leading retail destination outside of London.

The results of the survey and winners of the thirteen categories were revealed at an Awards Breakfast held today (Thursday 21 June) at the Royal Exchange Theatre, with staff from the winning stores receiving a whole host of experience-led prizes including hotel stays, complimentary meals and theatre tickets, courtesy of some of the city’s top hotels, restaurants and venues.

Two stores picked up an award for the second year running with House of Fraser taking home the Multi Gender Fashion Large Store award and Jones Bootmaker winning the Footwear award for the second consecutive year.

 

Full list of Manchester BID Mystery Shop Awards 2018 Category Winners:

Advised Customer Service: Trailfinders, Deansgate

Banking: TSB, Cross Street

Jewellery: Mappin & Webb, St Ann Street

Single Gender Men’s Fashion: Intro, Deansgate

Single Gender Women’s Fashion: DKNY, King Street

Multi Gender Fashion Large Store: House of Fraser, Deansgate

Multi Gender Fashion: White Stuff, King Street

Footwear:  Jones Bootmaker, King Street

Food & Beverage Dine in: Grafene, King Street

Food & Beverage Take Out: Taco Bell, Manchester Arndale

Health & Beauty: The Body Shop, Market Street

Technology: EE, Market Street

Home & Lifestyle: Whitewall Galleries, King Street

 

Phil Schulze, Manchester BID Manager said: “Our annual secret shopper survey is incredibly important in benchmarking the customer experience provided by city centre stores and businesses and yet again the sector has done us extremely proud with a fantastic level of outstanding scores. This year’s results have also revealed a great sense of pride in the city with retail staff proving to be real ambassadors for the city, which perfectly aligns with our ethos of working collectively to ensure city centre retail continues to thrive.

“The survey also allows us to recognise the efforts of individual stores and businesses through thirteen sector specific awards and we’d like to congratulate these winners all of whom have demonstrated service excellence at the highest level.”



"Our annual secret shopper survey is incredibly important in benchmarking the customer experience and yet again the sector has done us extremely proud with a fantastic level of outstanding scores."
Phil Schulze








DISCLAIMER: The statements, opinions, views and advice expressed in this article are those of the author/organisation and not of ENTIRELY. This article should represent information correct at the time of publication however whilst every care has been taken to present up-to-date and accurate information, we cannot guarantee that inaccuracies will not occur. ENTIRELY will not be held responsible for any claim, loss, damage or inconvenience caused as a result of any information within this article or any information accessed through this site. The content of any organisations websites which you link to from ENTIRELY are entirely out of the control of ENTIRELY, and you proceed at your own risk. These links are provided purely for your convenience and do not imply any endorsement of or association with any products, services, content, information or materials offered by or accessible to you at the organisations site.







Entirely Retail Jobs


Retail Sales Manager

Bolton


Retail Sales Manager - Bolton - Circa £22,000 plus bonus Are you a sales-focussed individual? Keen to bring your skills to bear in a new, exciting business which operates within a rapidly growing sector? Zachary Daniels recruitment is currently partnered with a tremendous new business embarking on an ambitious store opening programme across the North West and Midlands.




Retail Assistant

Preston


As a result of our expansion plans and our continued ongoing success we are looking to appoint a part time Retail Assistant.




Retail Sales Consultant / Sales Associate / Customer Service

Wilmslow


Job Title: Retail Sales Consultant Location: Wilmslow Salary: £19000 - £22000 dependant on experience Position: Permanent, Full Time Benefits: Pension, 23 days holiday plus bank holidays The company is a leading Importer of Natural Stone and Porcelain Products in the UK; they are a family run business that has gro.




Food retail assistant

Warrington


We looking for Retail, food assistant - Warrington Stadium Working on retail kiosk serving customers with food and drink £8.




Account Executive B2C/FMCG/Retail Agency

Manchester


Account ExecutiveB2C AgencyCentral Manchester£24,000 - £26,000This is a fantastic opportunity for an experienced Account Executive to take the next step in their career and join a market leader in retail and consumer marketing.




IT Retail Support Team Leader

Rochdale


DESCRIPTION As a qualified team leader you will be responsible for supervising, managing and motivating IT Retail team members on a daily basis including providing effective guidance where needed.




retail assistant

Great Sankey


Retail Assistants.




Optical Apprentice (Retail) Level 2 or 3 - Redditch

Leigh


This could be the start of a great career with Vision Express, as you join us on a 13-month apprenticeship programme, rated "Good" by OFSTED, leading to a Level 2 or 3 qualification in Optical Retail.




Optical Apprentice (Retail) Level 2 or 3 - Leigh

Leigh


This could be the start of a great career with Vision Express, as you join us on a 13-month apprenticeship programme, rated "Good" by OFSTED, leading to a Level 2 or 3 qualification in Optical Retail.




RECOMMENDED FOR YOU ON ENTIRELY NORTH WEST






















































Discover the latest Industry News & Opinions on Entirely