×

SOUTHEAST RETAIL NEWS

Monday October 28 2019

Ovenu Ashford owner celebrates top rated five-star customer reviews




Ovenu Ashford owner celebrates top rated five-star customer reviews

The owner of oven valeting company Ovenu Ashford is celebrating after the business achieved a clean sweep of maximum rated reviews online.

Simon Herbert, who previously spent almost 20 years working for a leading UK food wholesaler business, is one of 85 Ovenu franchisees who together have amassed almost 25,000 of the highest five-star ratings.

Ovenu Ashford itself has attracted 310 outstanding customer reviews.

Such overwhelmingly positive reviews are crucial when it comes to giving customers the confidence to select a home-based service, according to a mini poll conducted by the company.

It found that 67% of respondents are influenced by positive online reviews when choosing to deal with a business.

Simon Herbert said: “It is gratifying to know Ovenu Ashford’s customers have taken the time and trouble to give the business the highest possible rating.

“No review fell below the maximum five stars so it’s great to know it is held in such high regard and that customers appreciate a high-quality service.”

Franchisees of Ovenu, the leading domestic oven cleaning and valeting specialist, which are based throughout the UK, attracted a total of 24,561 five-star ratings on review platform TRUSTist.

Rik Hellewell, Managing Director of Ovenu, said: “The maximum rating is a tribute to hard work and dedication. After all, they do say the customer is always right!

“Many people are increasingly turning to online reviews when it comes to choosing services, so its tremendous to achieve the highest quality feedback possible.”

However, the poll also found that 59% of people still value and trust a personal recommendation more highly than online praise.

Simon added: “It’s important to receive positive feedback through reviews but many customers also get in touch through a personal recommendation – so it’s nice to be recognised both online and via traditional word of mouth.”

The research, based on a sample of almost 1,350 people, was derived from mini polls conducted on behalf of Ovenu by independent market research company DRG.

It found that 46% of respondents said overwhelmingly positive reviews meant they would be more willing to pay extra for a product or service.

Meanwhile, 57% said they would require more than 85% positive reviews to have full confidence in a business, whilst just 8% of respondents said they would still part with their cash even if half the reviews were negative.



"No review fell below the maximum five stars so its great to know it is held in such high regard and that customers appreciate a high-quality service."
Simon Herbert








DISCLAIMER: The statements, opinions, views and advice expressed in this article are those of the author/organisation and not of ENTIRELY. This article should represent information correct at the time of publication however whilst every care has been taken to present up-to-date and accurate information, we cannot guarantee that inaccuracies will not occur. ENTIRELY will not be held responsible for any claim, loss, damage or inconvenience caused as a result of any information within this article or any information accessed through this site. The content of any organisations websites which you link to from ENTIRELY are entirely out of the control of ENTIRELY, and you proceed at your own risk. These links are provided purely for your convenience and do not imply any endorsement of or association with any products, services, content, information or materials offered by or accessible to you at the organisations site.







Entirely Retail Jobs


Assistant Manager

Ashford


Job Title: Assistant Store ManagerLocation: AsfordSalary: £30,000 to £40,000 per annumRole: PermanentThis is a fantastic opportunity if you are currently working within a Leadership role within the Retail or Hospitality sector and wants to be developed to be a high performing Retail Store Manager of the future!Assisting the Sto.




Retail PM - Oxford

Oxford


Our client is a main contractor in the UK who work on Refresh, Fit out and New Build projects within the Retail Construction sector.




Retail Management Opportunities

Tunbridge Wells


MANAGEMENT OPPORTUNITIES JD Sports Fashion Plc has long been established as the leading UK specialised multiple retailers of fashionable branded and own brand sports and casual wear, principally through the growth of its main retail fascia, JD Sports.




Retail Assistant

Chichester


As a result of our expansion plans and our continued ongoing success we are looking to appoint a full time Retail Assistant.




Retail Sales Assistant

Berkshire


We are currently recruiting for a Full-Time Customer Advisor to join our store based in Newbury Sleep sound in the knowledge you`ve delivered the best customer service.




Online Retail General Manager

Essex


Looking to join an on trend start up company? Read on.




Assistant Store Manager

Hythe


Job Title: Assistant Store ManagerLocation: HytheSalary: £30,000 to £40,000 per annumRole: PermanentThis is a fantastic opportunity if you are currently working within a Leadership role within the Retail or Hospitality sector and wants to be developed to be a high performing Retail Store Manager of the future!Assisting the Stor.




Sales Assistant

Crawley


Zachary Daniels is working together with an established premium retail in Gatwick Airport who are keen to recruit new retail sales assistants.




Sales Associate - Luxury Retail

Bicester


Our client is renowned for their chic and stylish accessories and they are looking for a passionate Sales Assistant to join their high profile, Bicester Village boutique.




Sales Consultant - Luxury Watches and Jewellery

Horley


Zachary Daniels is working together with a luxury retailer to recruit a number of new Retail Sales Consultants for their boutiques in Gatwick Airport.




RECOMMENDED FOR YOU ON ENTIRELY SOUTH EAST


























Portsmouth pub reopens with a fresh new look


As part of the investment, the Star and Garter Greene King, on Copnor Road, has undergone a total refurbishment, including the introduction of a lighter colour scheme which incorporates tiled walls, signature pieces of furniture and fresh, contemporary flooring



























Discover the latest Industry News & Opinions on Entirely














We transform your bright ideas into brilliant digital products.